Rootle to showcase KPI-first Voice AI at CIO Horizon 2026

Rootle will present its Voice AI platform at CIO Horizon 2026 in Lucknow, aiming to shift enterprise customer engagement metrics from calls connected to task completion. The company will use Booth D5 to demonstrate multilingual, cross-channel automation built around business outcomes such as resolutions, bookings and collections.

Why it matters: - Rootle is pitching a different way to measure enterprise customer engagement in India: task completion instead of call activity. - The company’s message targets a common pain point for contact centers that connect calls but still fail to resolve issues, collect payments or complete bookings. - The platform is positioned for CIOs and CTOs who control budgets and decide how AI is deployed across customer operations.

What happened: - Rootle is exhibiting at CIO Horizon 2026, an invitation-only conclave for CIOs and CTOs across India. - The three-day event is being held at Ramada by Wyndham in Lucknow. - Rootle is at Booth D5. - The company is showing its KPI-first Voice AI platform for enterprise customer engagement.

The details: - Rootle says most contact center dashboards overemphasize vanity metrics such as calls made, calls connected and average handle time. - The platform is designed to start with the business KPI first, such as a resolved ticket, booking, completed collection or qualified lead. - Rootle uses Task Completion Rate, or TCR, as its north star metric. - Rootle separates resolution quality from resolution volume. - The platform tracks conversion and follow-through for collections, bookings and lead qualification. - Rootle supports cross-channel continuity so a journey across voice and WhatsApp is counted as one customer interaction. - The company’s Conversational OS orchestrates voice, WhatsApp, RCS and email as one connected journey. - The same architecture is intended for BFSI, healthcare, telecom, education and logistics. - Rootle says the system can handle onboarding, support, collections and retention with the same outcome-first approach. - Booth D5 demonstrations include Hindi and English live demos on standard telephony infrastructure. - Rootle will show how TCR is calculated within its KPI-first design. - The company says integration timelines can support go-live in weeks. - Rootle’s Multilingual Voice AI for Indian Languages supports 20-plus regional languages. - The platform is being presented as compliant with TRAI guidelines, the DPDP Act and Indian data residency requirements.

Between the lines: - Rootle is framing enterprise AI as an operations and revenue tool, not just an automation layer. - The emphasis on outcome metrics signals a push back against dashboards that make activity look like success without proving business impact. - By focusing on multilingual voice and cross-channel journeys, Rootle is aligning the product with India’s fragmented language and communications environment. - The compliance pitch suggests the company wants to reduce adoption friction for regulated industries.

What’s next: - Enterprise leaders attending CIO Horizon 2026 can book 1:1 meetings with the Rootle team at Booth D5. - Rootle is using the event to press its case directly with decision-makers that AI-led engagement should be measured by completed business outcomes.

The bottom line: - Rootle is betting that Indian enterprises will move from counting calls to counting results.